Silver Service Support for IP Address Management (IPAM)
Choosing this option extends the Bronze Service to provide critical problem cover 24 hours a day, 365 a year, while also reducing response times to 2 hours. This will provide round the clock coverage every day of the year; for long term systems operating on a 24-hour basis or simply to cover a specific short term requirement to ensure you have support for an out of hours upgrade, deployment or critical business period.
24 x 7 x 365 Critical Support – 2 hour response time
Would you benefit from having round the clock critical support hours, 365 days a year? Are you currently running a project or upgrade that would benefit from critical support cover? Do you have offices around the world that would benefit from extended operational hours due to the time differences?
Use this option to match your operational requirements; for long term systems operating on a 24-hour basis or simply to cover a specific short term requirement to ensure you have support for an out of hours upgrade, deployment or critical business period.
Silver Service Adds;
- 365 dedicated out of hours call centre
- Extends Bronze Service for critical faults
- Cover available every day with no exclusions for public holidays
- 2 hour response time
